Archives: FAQs

I want to upgrade/downgrade

Please contact us at to upgrade your tickets prior to arrival. Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

I need to reschedule

CHANGE OF DATE REQUESTS: To change your ticket dates, please visit  Subject to availability and must be requested a minimum of 24hrs prior to your scheduled attendance. Please note a $9.99 per TIMED ticket fee will apply. Flex ticket holders are able to change their dates free of charge.

COVID-19 Update

Safety is our number one priority for all guests attending Immersive Van Gogh Memphis. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH. To ensure your safety, and based on guidance from the …

COVID-19 Update Read More »

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